Terms & Conditions

1. Introduction

This website is operated by Optik World, the eCommerce platform of Karuna Eye Hospital. By accessing or purchasing from this website, you agree to comply with these Terms & Conditions, along with our Shipping, Return, and Privacy policies.

If you do not agree, do not use this website.

2. Eligibility

• You must be at least 18 years old, or
  Use the website under supervision of a parent/guardian
  

3. Products & Services

• All products are subject to availability
  
• Product images are for reference; slight variations may occur
  
• Prescription eyewear is manufactured based on customer-provided data
  

Critical Condition:

You are solely responsible for the accuracy of prescription details submitted.

4. Pricing & Payments

• All prices are in INR (₹)
  
• Payments are processed securely via Razorpay
  
• We do not store card or UPI details
  
• Orders may be cancelled due to pricing errors or technical issues
  

5. Order Acceptance & Cancellation

• Orders are confirmed only after successful payment
  
• We reserve the right to cancel any order due to:
  stock unavailability
  pricing errors
  suspected fraud
  
• Cancellation is allowed only before dispatch
  
• Prescription orders cannot be cancelled once processing begins
  

6. Shipping & Delivery

• Delivery timelines are estimates and may vary
  
• Delays due to courier, weather, or external factors are not under our control
  
• Shipping terms are governed by our Shipping Policy
  

7. Returns, Refunds & Exchanges

• Governed by our Return Policy
  
• Prescription products are non-returnable unless defective
  
• Returned products must meet eligibility criteria
  

8. User Responsibilities

You agree not to:

• Provide false or misleading information
  
• Misuse the website or services
  
• Attempt unauthorized access to systems
  
• Engage in fraudulent transactions
  

9. Intellectual Property

• All content (logos, text, images, design) belongs to Optik World / Karuna Eye Hospital
  
• Unauthorized use or reproduction is strictly prohibited
  

10. Limitation of Liability

• Our liability is strictly limited to the value of the order placed
  
• We are not liable for:
  indirect or consequential losses
  incorrect prescription provided by user
  delays beyond our control
  

11. Force Majeure

We are not responsible for failure or delay due to:

• natural disasters
  
• strikes
  
• government restrictions
  
• logistics disruptions
  

12. Account Suspension

We reserve the right to:

• cancel orders
  
• suspend or block accounts
  

In cases of:

• fraud
  
• abuse of return policy
  
• suspicious activity
  

13. Third-Party Services

This website uses:

• Shopify for website infrastructure
  
• Razorpay for payments
  

We are not responsible for third-party service failures.

14. Privacy

Your use of the website is also governed by our Privacy Policy.

15. Governing Law & Jurisdiction

• These terms are governed by the laws of India
  
• Jurisdiction: Kerala courts (Wayanad / Sulthan Bathery region)
  

16. Modifications

We reserve the right to update these Terms at any time without prior notice. Continued use of the website implies acceptance of updated terms.

17. Contact Information

Optik World (Karuna Eye Hospital)

Phone/WhatsApp: +91 9344132661

Email: optikworldsby@gmail.com

Address:
Building No. 23/243,
Kalpetta Sulthan Bathery Road,
Sulthanbathery, Wayanad, Kerala – 673592

GSTIN: 32ABCFK5524E1ZS